edwin's podcast

my IVRS story - kwentuhan with a recorded voice
IVRS interactive voice response services

o Welcome to the simply amazing world of Addict mobile
 “To inquire about your bill, press 1
 To report a missing or stolen cellphone, press 2”
o Hi there, you’ve reached expedia.com . what can I do for you today?
 You can say “book a flight”, “follow-up booking” or “inquire”
 Okay, you want to follow-up your existing booking. Do you have the reference number?
 - Yes
 Great! Can you give me your booking reference number?
 12345678
 I’m sorry, I didn’t get that. What is your booking reference number?
 I heard “12345678”. Was that right?
 - yes
 Okay. What would you like to know. You can say “flight-details”, “confirm” or “change booking”
o Very personal. I thought at first that I was talking to a real person.
o The tone was not a robot. And it did not require me to dial
o It responded in a variety of ways, not the repetitive and kulit “press 1, press 2” …
o Relieves the stress of the caller, epecially for tech usiyoseros like me 

Related link: I call US and Canada hotlines and pinoys answer

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